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Privacy Policy regarding the processing of personal data

We consider ensuring the right to the protection of personal data as a fundamental commitment of ArchWood (SC ARCHWOOD DESIGN 09 SRL), therefore we will devote all the resources and efforts necessary to process your data in full compliance with Regulation (EU) 2016/679 < b> (“General Regulation on data protection” or “GDPR”) , as well as with any other applicable legislation in Romania. As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when interacting with us regarding products and services. ours, including through our website or through the applications available on our mobile phone. We reserve the right to periodically update and modify this “Privacy Policy”, to reflect any changes in the way we process your personal data or any changes to legal requirements. In the case of any such changes, we will display on our website the modified version of the “Privacy Policy”, which is why you should periodically check the contents of this “Privacy Policy”.

Who we are and how you can contact us

“ArchWood” is the trade name of S.C. ARCHWOOD DESIGN 09 S.R.L., legal person of Romanian nationality, having its registered office in Căteasca, Nr. 427, Jud. Arges, with order number in the Trade Register J3 / 525/2004, unique tax registration code 16259363 (hereinafter “ArchWood” or “us”). For the purposes of data protection legislation, we are an “operator” when we process your personal data. As we are always open to finding out your views, as well as providing you with any further information you may need regarding your data processing, we encourage you to contact ArchWood Data Protection Officer at or by mail ORI courier to the address 427 – Căteasca, Jud. Argeș, S.C. ARCHWOOD DESIGN 09 S.R.L. – with the mention: in the attention of the ARCHWOOD Responsible for the protection of personal data.

What categories of personal data we process

In general, we collect your personal data directly from you, so that you have control over the type of information you provide to us. By way of example, we receive information from you as follows: When you send us a pre-order intent form through our sites, you send us: e-mail address, first and last name, telephone number; When placing a pre-order, you provide us with information such as: the desired product / service, first and last name, delivery address, billing details, payment method, telephone number, etc. We also offer you the ability to follow ArchWood through your Facebook or Google account. If you opt for one of these, you will be directed to a page managed by Facebook Inc / Google LLC, where they will inform you about the transfer of your data to ArchWood. You can view the privacy policies of Facebook and Google respectively, using the following links: We may also collect and process certain information about your behavior when visiting our website or using the smartphone application, to personalize your online experience and provide you with offers tailored to your device type. you visit our websites. We invite you to find out more details in this regard by consulting the section on processing purposes below. On our websites and in the smartphone application we can store and collect information in cookies and similar technologies, according to the Cookies Policy. We do not collect or otherwise process sensitive data, included in the General Regulation on data protection in special categories of personal data. Also, we do not want to collect or process data of minors who have not reached the age of 18 years.

What are the purposes and grounds for processing

We will use your personal data for the following purposes:

1. To provide ArchWood services for your benefit

This general purpose may include, as appropriate, the following: a) Processing of pre-orders, including taking, validating, shipping and billing; b) Solving cancellations or problems of any kind related to an order, the goods or services purchased; c) Return of the products or services purchased according to the legal provisions; d) Repayment of the value of the products or services purchased according to the legal provisions; e) Providing support services, including providing answers to your questions regarding your orders or ArchWood goods and services. The processing of your data for these purposes is in most cases necessary for the conclusion and performance of a contract between ArchWood and you. Also, certain processing subsumed for these purposes is required by applicable law, including tax and accounting law.

2. To improve our services

We always want to offer you the best online shopping / booking experience. To do this, we may collect and use certain information regarding your Buyer behavior, we may invite you to complete satisfaction questionnaires following the completion of an order or we may conduct, directly or with the help of partners, market research and research. We base these activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.

3. For marketing

We want to keep you updated on the best offers for the products / services you are interested in. In this regard, we can send you any type of message (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) containing general and thematic information, information on products similar or complementary to those on which you have purchased them, information about offers or promotions, information about products that you have shown interest in purchasing, as well as other commercial communications such as market research and opinion polls, and we can display personalized recommendations on the site- web and smartphone application. To provide you with information that is of interest to you, we may use certain data about your buyer behavior (eg, products viewed / purchased) to create a profile for you. We always make sure that such processing is carried out in compliance with your rights and freedoms and that the decisions taken on them do not have legal effects on you and do not affect you in any significant way. In most cases, we base your marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by: – Accessing the unsubscribe link displayed in the messages you receive from us; or through – Contact ArchWood using the contact details described above. In certain situations, we can base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any situation where we use information about you for our legitimate interest, we take care and take all necessary steps to ensure that your fundamental rights and freedoms are not affected. However, you may at any time request us, by the means described above, to stop the processing of your personal data for marketing purposes, and we will comply with your request.

4. To defend our legitimate interests

There may be situations in which we will use or transmit information to protect our rights and commercial activity. These may include: – Protecting the website and users of the ArchWood platform against cyber-attacks: – Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities; – Measures to manage various other risks. The general basis of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms. Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and values ​​provided by the applicable legislation in this area.

How long we keep your personal data

As a general rule, we will store your personal data for a minimum of 3 years. You may request us at any time to delete certain information and we will respond to such requests, subject to the preservation of certain information including after the account is closed, in cases where applicable law or our legitimate interests require it.

To whom we transmit your personal data

Where appropriate, we may transmit or provide access to certain personal data of your own to the following categories of recipients: – To the police and other legal entities that request in writing data about a certain product / service within a set period, for example, exceeding the speed limit on a certain segment of the road, parking in unauthorized places, etc. – departments within the same group of companies as ArchWood; – courier service providers; – payment / banking service providers; – insurance companies; – IT service providers; If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities, the Romanian Police and other legal entities, based on a written and motivated request. We make sure that access to your data by third parties legally owned by private law is made in accordance with the legal provisions regarding data protection and confidentiality of information, based on contracts concluded with them.

In which countries we transfer your personal data

Currently, we store and process your personal data in Romania. However, we may transfer certain personal data of you to entities located in the European Union or outside the Union, including in countries where the European Commission has not recognized an adequate level of personal data protection. We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where appropriate, other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data. transferred from within the EU to the United States of America. You can contact us anytime, using the contact details set out above, to find out more about the countries in which we transfer your data, as well as the guarantees we have made regarding these transfers.

How we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, in accordance with industry standards. The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while ensuring data redundancy. To make payments we use the services of the card payment processor. All payment information is encrypted using HTTPS technology with TSL 1.2 encryption. Despite the measures taken to protect your personal data, we would like to point out that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, as there is a risk that the data may be viewed and used by third parties. unauthorized parts. We cannot be held responsible for such vulnerabilities of systems that are not under our control.

What rights do you have

The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You may request access to your data, correct any errors in our files, and / or object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to bring justice. If applicable, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability. More information on each of these rights can be obtained by consulting the table presented below. In order to exercise your rights, you may contact us using the contact details set out above. Please note the following if you wish to exercise these rights:


We take the privacy of all records containing personal data seriously. For this reason, please send us your requests regarding such registrations using the eMAG account email address. Otherwise, we reserve the right to verify your identity by requesting additional information that aims to confirm your identity.


We will not charge a fee to exercise any right to you regarding your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in such circumstances. We will inform you of any fees applied before we resolve your request.

Response time

We aim to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We’ll let you know if we need more than a month. We may ask you if you can tell us exactly what you want to receive or what you are worried about. This will help us act faster and shorten your response time to your request.

Third Party Rights

We should not comply with a request if it would adversely affect the rights and freedoms of other data subjects.

You can ask us:

– to confirm if we process your personal data; – make available a copy of this data; – to provide you with other information about your personal data, such as the data we have, what we use, whom we disclose, if we transfer them abroad and how we protect them, how long we keep them, what rights you have, as you can make a complaint, where we obtained your data from, as long as the information has not already been provided to you through this information.


You may ask us to rectify or supplement your inaccurate or incomplete personal data. We may try to verify the accuracy of the data before rectifying it.

Delete data

Keep in mind that

You can ask us to delete your personal data, but only if: – they are no longer necessary for the purposes for which they were collected; or – You have withdrawn your consent (if data processing was based on your consent); or – enforce a legal right to object; or – they were processed illegally; or – we have a legal obligation in this regard. We do not have to comply with your request to delete your personal data if the processing of your personal data is required: – for compliance with a legal obligation; or – for finding, exercising or defending a right in court. There are certain other circumstances in which we are not obligated to comply with your request for deletion, although these are the two most likely circumstances in which we could refuse this request. Before exercising this right, you must save all documents related to the orders made from ArchWood, regardless of whether the billing was done to you or another natural or legal person (such as: invoices). If you do not do this before you exercise your right to delete, you will lose all these documents, and ArchWood will be unable to provide you, as the case may be, because the process of deletion of the data with all the data and the documents related to it, is an irreversible process.

Data processing restriction

You can ask us to restrict the processing of your personal data, but only if: – their accuracy is challenged (see the rectification section), to allow us to check their accuracy; or – processing is illegal, but you do not want the data to be deleted; or – they are no longer needed for the purposes for which they were collected, but you need them to ascertain, exercise or defend a right in court; or you have exercised your right to oppose it, and checking whether our rights prevail is in progress. We may continue to use your personal data following a restriction request, if: we have your consent; or to ascertain, exercise or ensure the defense of a right in court; or to protect the rights of ArchWood or any other natural or legal person.

Data portability

You can ask us to provide your personal data in a structured, commonly used and automatically readable format, or you can request it to be “ported” directly to another data operator, but in each case only if: – processing is based on your consent or the conclusion or execution of a contract with you; and the processing is done by automatic means.


You may object at any time, for reasons related to your particular situation, to the processing of your personal data based on our legitimate interest, if you consider that your fundamental rights and freedoms prevail over that interest. You may also object to the processing of your data for direct marketing purposes (including profiling) at any time, without invoking any reason, in which case we will terminate this processing as soon as possible.

Automatic decision making

You can ask not to be the subject of a decision based solely on automatic processing, but only when that decision: it has legal effects on you; or it affects you in a similar way and to a significant extent. This right does not apply if the decision reached following the automatic decision making: – it is necessary for us to conclude or carry out a contract with you; – it is authorized by law and there are adequate guarantees for your rights and freedoms; or – is based on your explicit consent.


You have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the data protection supervisory authority are the following: National Supervisory Authority for Personal Data Processing G-ral Boulevard. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania Phone: +40.318.059.211 or +40.318.059.212; E-mail: Without affecting your right to contact the Supervisory Authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any issues amicably. We remind you that you can contact at any time ArchWood Data Protection Officer by submitting your request in any of the following ways: – by e-mail to: or – by post or courier to the address: 427 – Căteasca, jud. Argeș – S.C. ARCHWOOD DESIGN 09 S.R.L. – with the mention in the attention of the ArchWood Data Protection Officer.